L
Linda
1 reviews | Active since Mar 2023
17 Jan 2025, 22:43
Unauthorized Increase on Policy
Dear Insurance Provider, I hope this message finds you well.
I am writing to express my concern regarding an unauthorized increase in the debit order associated with my policy. This change was not agreed upon, and it has caused significant inconvenience.
I kindly request that you contact me urgently to address this matter. I am deeply concerned about the ethical standards of this transaction and am considering canceling my policy if this issue is not resolved promptly and satisfactorily.
Please reach out to me at your earliest convenience to discuss this further.
I appreciate your immediate attention to this matter.
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Replies (1)0
Replies (1)
Platinum Life's replyOfficial
20 Jan 2025, 07:11Dear Linda,
I have received your review and have looked into this matter on my side.
Kindly note that your policy has a annual inflation increase that is set to occur in October each year, which affects your premium and cover benefits. This is stated in your policy contract and an SMS is sent in advance to notify you of this. The inflation can't be removed from your policy but we can gladly amend your benefits and cover to ensure that it is best suited to your needs.
Please expect a call today for further assistance regarding this matter,
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and have looked into this matter on my side.
Kindly note that your policy has a annual inflation increase that is set to occur in October each year, which affects your premium and cover benefits. This is stated in your policy contract and an SMS is sent in advance to notify you of this. The inflation can't be removed from your policy but we can gladly amend your benefits and cover to ensure that it is best suited to your needs.
Please expect a call today for further assistance regarding this matter,
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply20 Jan 2025, 07:11
Official
Dear Linda,
I have received your review and have looked into this matter on my side.
Kindly note that your policy has a annual inflation increase that is set to occur in October each year, which affects your premium and cover benefits. This is stated in your policy contract and an SMS is sent in advance to notify you of this. The inflation can't be removed from your policy but we can gladly amend your benefits and cover to ensure that it is best suited to your needs.
Please expect a call today for further assistance regarding this matter,
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and have looked into this matter on my side.
Kindly note that your policy has a annual inflation increase that is set to occur in October each year, which affects your premium and cover benefits. This is stated in your policy contract and an SMS is sent in advance to notify you of this. The inflation can't be removed from your policy but we can gladly amend your benefits and cover to ensure that it is best suited to your needs.
Please expect a call today for further assistance regarding this matter,
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor