UNAUTHORIZED DEBIT ORDER - *******!!!!!!!
<p>So dissapointed.....</p> <p> </p> <p>Firstly they give you a 'complementary gift'. Then they contact you, I said no a few times and finally when the agent told me 'you can never say that you don't need the cover now' I said she can send me the documents to look over the policy. She advised me that I will recive the document in the next 30 days and then I have 30 days to contact them should I wish not to proceed. The first debit order was supposed to be deducted 1st of April 2017 as I only recieved the documents a week ago. </p> <p> </p> <p>And what do you know.... They deducted the first Premium today 2017/03/01.</p> <p> </p> <p>I need this policy cancelled as i feel I have been BUL**** into something I do not need and after being **** to regarding the first debit order date I feel betrayed and do not trust Platinum Life, despite the 'gifts'.</p> <p> </p> <p>Secondly my surname if spelled incorrectly on the documents, therefore i see the policiy as invallid.</p> <p> </p> <p>Please cancel this DEBIT ORDER IMMEDIATELY !!!</p> <p> </p> <p>Regards,</p> <p>Ninette</p>
Dear Ninette
Thank you for sharing your concerns, we always like hearing from our clients and see it as an opportunity to improve our service.
Your concern will be looked into and a client care consultant will investigate and assist you further.
Kind Regards
Jannicke van Gerve
Platinum Life Client Care
Dear Ninette
Thank you for sharing your concerns, we always like hearing from our clients and see it as an opportunity to improve our service.
Your concern will be looked into and a client care consultant will investigate and assist you further.
Kind Regards
Jannicke van Gerve
Platinum Life Client Care
Good day Mrs. Baasden,
As discussed telephonically, your policy has been cancelled. A refund was processed but the premium was reversed at the bank.
I apologise for any inconvenience.
Yours Sincerely,
Jannicke van Gerve
Platinum Life
Client Care Consultant
Tel: ***| Fax: ***
Good day Mrs. Baasden,
As discussed telephonically, your policy has been cancelled. A refund was processed but the premium was reversed at the bank.
I apologise for any inconvenience.
Yours Sincerely,
Jannicke van Gerve
Platinum Life
Client Care Consultant
Tel: ***| Fax: ***
