NM
Nonkululeko M
1 reviews | Active since Dec 2017
07 Feb 2022, 18:56
Unauthorized debit order
I noticed that you submitted a debit order of 99 into my account and I haven’t authorized that debit order. Make sure this is cancelled I went to my bank, I reversed the debit order and stopped it, however I see that you are doing another submission into my account if you have debited any monies from my account I promise you I will ensure I report you to the Ombudsman and make sure you pay all the bank charges I encurred while reversing and stopping this transaction I didn’t give you a go ahead to take money from my account willynilly
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Platinum Life's replyOfficial
08 Feb 2022, 08:03Dear Sisonke,
I Have received your review and I am currently looking into this matter
Kindly note that you were contacted on the 19th of November 2021 and offered a policy with Platinum Life. Documents were sent out via email on the 7th of December to ensure that you enjoy the 30 day review period, I have requested the call made to you to follow up on the sale and what was discussed. This will also be sent through to you
Please note that a cancellation has been logged and a consultant will be in touch within the week to confirm this with you. All premiums have been stopped with immediate effect
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I Have received your review and I am currently looking into this matter
Kindly note that you were contacted on the 19th of November 2021 and offered a policy with Platinum Life. Documents were sent out via email on the 7th of December to ensure that you enjoy the 30 day review period, I have requested the call made to you to follow up on the sale and what was discussed. This will also be sent through to you
Please note that a cancellation has been logged and a consultant will be in touch within the week to confirm this with you. All premiums have been stopped with immediate effect
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply08 Feb 2022, 08:03
Official
Dear Sisonke,
I Have received your review and I am currently looking into this matter
Kindly note that you were contacted on the 19th of November 2021 and offered a policy with Platinum Life. Documents were sent out via email on the 7th of December to ensure that you enjoy the 30 day review period, I have requested the call made to you to follow up on the sale and what was discussed. This will also be sent through to you
Please note that a cancellation has been logged and a consultant will be in touch within the week to confirm this with you. All premiums have been stopped with immediate effect
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I Have received your review and I am currently looking into this matter
Kindly note that you were contacted on the 19th of November 2021 and offered a policy with Platinum Life. Documents were sent out via email on the 7th of December to ensure that you enjoy the 30 day review period, I have requested the call made to you to follow up on the sale and what was discussed. This will also be sent through to you
Please note that a cancellation has been logged and a consultant will be in touch within the week to confirm this with you. All premiums have been stopped with immediate effect
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor