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GLORY M

1 reviews | Active since Apr 2015

30 Aug 2018, 11:03

UNAUTHORIZED DEBIT ORDER

In April I spoke to a consultant(NOMA) and she said that i will contacted early June to finalize the debit order for my plan On the 30th June an amount of R183.77 was deducted from my acc and i had to reverse it an an additional cost they debited again end of July and I reversed it again This morning R367.42 was debited and i called in a consultant said I was previously given info and i can only be called back after 5 days The funds in my acc were meant for an authorized debit order to go off tomorrow and it will not because platinum life debited money without my consent

0
Replies (3)
Platinum Life
Platinum Life's reply30 Aug 2018, 11:18
Official

Dear Glory,

I have received your complaint and would like to investigate the matter.

I have requested the calls you received from our sales department regarding the policy and will personally listen to hear what was advised.

A consultant from our cancellation team will also be in contact today for final confirmation.

As soon as I have all the information, I will be in touch.

Please feel free to contact me on *** if there is anything I can assist with

Kind Regards

Simone Venter

Client Care Supervisor and Client Relationship Specialist

GM
GLORY M's update03 Sept 2018, 11:11
Reviewer Update
To date i am still waiting for platinum life to resolve the matter and refund my money I received a call from a consultant who promised to refund same day and instead she was offering another service The charges for the past reversals that I have done amounting to R80 need to be also refunded ASAP
Platinum Life
Platinum Life's reply04 Sept 2018, 15:15
Official

Dear Glory,

You spoke to a consultant named Ondela on the 30th of August 2018 regarding the policy.

The requested refund was paid today and will reflect in your account within the next 48 working hours. Please send us a bank statement to *** and we will gladly refund any bank costs incurred.

I am still awaiting the calls from our sales department and they will be sent through via email as soon as received.

Please do not hesitate to contact me on *** if there is anything else I can assist with

Kind Regards

Simone Venter

Client Care Supervisor