DN
Daniel N
1 reviews | Active since Jul 2023
21 Jan 2025, 17:20
UNAUTHORIZED DEBIT
Good Day Platimun Life
You guys having being debiting my account without any authorization it was just a telephone call and how did your get my FNB bank details I did ask to take up a policy as I am with discovery for more than 2 years I want this fund back into my with 48 hours or I am going to the ombudsman to log a complaint together with FNB for this, as I called FNB to reverser this debit order they said they cannot assist in doing so, also I am going to exploit Platinum Life to make it know that what you guys ate doing in totally wrong you guys seem to have a tracker on my account?
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Replies (2)
Platinum Life's replyOfficial
22 Jan 2025, 07:15Dear Daniel,
I have received your review and am currently looking into this matter on my side.
Kindly note that you were contacted in October 2024 regarding a policy with Platinum Life. On conclusion of the sale, a debicheck mandate was sent and accepted by you regarding the policy. Documentation was sent out via email and you enjoyed a full 30-day review period before the policy commenced in December. I have requested the call and will gladly send it through with further feedback as soon as it has been received
Please note that a cancellation has been processed and a consultant will be in touch to confirm this with you.
You are welcome to let me know if there is anything else I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and am currently looking into this matter on my side.
Kindly note that you were contacted in October 2024 regarding a policy with Platinum Life. On conclusion of the sale, a debicheck mandate was sent and accepted by you regarding the policy. Documentation was sent out via email and you enjoyed a full 30-day review period before the policy commenced in December. I have requested the call and will gladly send it through with further feedback as soon as it has been received
Please note that a cancellation has been processed and a consultant will be in touch to confirm this with you.
You are welcome to let me know if there is anything else I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply22 Jan 2025, 07:15
Official
Dear Daniel,
I have received your review and am currently looking into this matter on my side.
Kindly note that you were contacted in October 2024 regarding a policy with Platinum Life. On conclusion of the sale, a debicheck mandate was sent and accepted by you regarding the policy. Documentation was sent out via email and you enjoyed a full 30-day review period before the policy commenced in December. I have requested the call and will gladly send it through with further feedback as soon as it has been received
Please note that a cancellation has been processed and a consultant will be in touch to confirm this with you.
You are welcome to let me know if there is anything else I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and am currently looking into this matter on my side.
Kindly note that you were contacted in October 2024 regarding a policy with Platinum Life. On conclusion of the sale, a debicheck mandate was sent and accepted by you regarding the policy. Documentation was sent out via email and you enjoyed a full 30-day review period before the policy commenced in December. I have requested the call and will gladly send it through with further feedback as soon as it has been received
Please note that a cancellation has been processed and a consultant will be in touch to confirm this with you.
You are welcome to let me know if there is anything else I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
DN
Daniel N's updateReviewer Update
22 Jan 2025, 10:41Good day
Please email me the proof of cancellation.
Please email me the proof of cancellation.
DN
Daniel N's update22 Jan 2025, 10:41
Reviewer Update
Good day
Please email me the proof of cancellation.
Please email me the proof of cancellation.