Unauthorized debit

I received a call from Platinum about policies. I asked for documentation to look at before I would make any decisions and went through what I was told, basic information, so that they had my details on hand should I wish to continue with a policy. My banking details were also requested, but I was assured that it was only to keep on record should I wish to go ahead. I confirmed multiple times that I did NOT want to commit before seeing documentation and was assured that I would only be billed once I had contacted them and given go ahead. I was also assured that if they have not heard from me within a month, I would not be billed.<br> <br> This morning, they have deducted R296 out of my account. I will be taking this further and I demand that they remove me off their database and billing with immediate effect! I also demand a full copy of the voice recording.