TA
Toshca A
1 reviews | Active since Nov 2020
25 Nov 2020, 10:42
Unauthorized debit
I don't remember giving you guys any consent to defit my account. You never delivered any documents to my so why did you debit my account?
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Platinum Life's replyOfficial
07 Dec 2020, 10:34Dear Toscha,
I have received the sales call made to you in September regarding a policy with Platinum Life.
You were contacted regarding the reactivation of your previous policy with Platinum Life. The consultant does explain the cover and benefits again, you agree and a full legal closure is done. The email given in my reply above was confirmed in the call as well.
I have sent this through to you. Please have a listen and let me know how you would like us to proceed regarding this matter
Kind regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received the sales call made to you in September regarding a policy with Platinum Life.
You were contacted regarding the reactivation of your previous policy with Platinum Life. The consultant does explain the cover and benefits again, you agree and a full legal closure is done. The email given in my reply above was confirmed in the call as well.
I have sent this through to you. Please have a listen and let me know how you would like us to proceed regarding this matter
Kind regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply07 Dec 2020, 10:34
Official
Dear Toscha,
I have received the sales call made to you in September regarding a policy with Platinum Life.
You were contacted regarding the reactivation of your previous policy with Platinum Life. The consultant does explain the cover and benefits again, you agree and a full legal closure is done. The email given in my reply above was confirmed in the call as well.
I have sent this through to you. Please have a listen and let me know how you would like us to proceed regarding this matter
Kind regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received the sales call made to you in September regarding a policy with Platinum Life.
You were contacted regarding the reactivation of your previous policy with Platinum Life. The consultant does explain the cover and benefits again, you agree and a full legal closure is done. The email given in my reply above was confirmed in the call as well.
I have sent this through to you. Please have a listen and let me know how you would like us to proceed regarding this matter
Kind regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor