EL
Esmie L
1 reviews | Active since May 2020
08 May 2020, 11:52
Unauthorised deduction
Platinum life has deducted three unauthorised payment from my bank account. Surely this is *****. I cancelled more than 12 months ago. I tried to call but the lady just put the phone down in my ear. Seriously how the hell do you keep deducting money after a policy has been cancelled?
I am going to the ombudsman.
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Replies (4)0
Replies (4)
Platinum Life's replyOfficial
08 May 2020, 12:36Dear Mrs Liebenberg,
I have received your complaint and I am currently investigating the matter.
According to our system, you were contacted for a reactivation of your Platinum Life policy in November 2019 and an updated policy schedule was sent and signed for by you in December.
I have requested this call and will provide feedback as soon as possible,
Please feel free to give me a call if there is anything I can assist with in the meantime.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your complaint and I am currently investigating the matter.
According to our system, you were contacted for a reactivation of your Platinum Life policy in November 2019 and an updated policy schedule was sent and signed for by you in December.
I have requested this call and will provide feedback as soon as possible,
Please feel free to give me a call if there is anything I can assist with in the meantime.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply08 May 2020, 12:36
Official
Dear Mrs Liebenberg,
I have received your complaint and I am currently investigating the matter.
According to our system, you were contacted for a reactivation of your Platinum Life policy in November 2019 and an updated policy schedule was sent and signed for by you in December.
I have requested this call and will provide feedback as soon as possible,
Please feel free to give me a call if there is anything I can assist with in the meantime.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your complaint and I am currently investigating the matter.
According to our system, you were contacted for a reactivation of your Platinum Life policy in November 2019 and an updated policy schedule was sent and signed for by you in December.
I have requested this call and will provide feedback as soon as possible,
Please feel free to give me a call if there is anything I can assist with in the meantime.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
EL
Esmie L's updateReviewer Update
08 May 2020, 12:42I have not received anything from Platinum life. Please prove it
EL
Esmie L's update08 May 2020, 12:42
Reviewer Update
I have not received anything from Platinum life. Please prove it
EL
Esmie L's updateReviewer Update
08 May 2020, 12:45I received a call from an Isabella Garcia Consultant. Nowhere can I recall that Platinum Life was mentioned.
EL
Esmie L's update08 May 2020, 12:45
Reviewer Update
I received a call from an Isabella Garcia Consultant. Nowhere can I recall that Platinum Life was mentioned.
Platinum Life's replyOfficial
08 May 2020, 13:06I am following up on the call made to you and will gladly send it through with the proof of delivery as soon as I have received it. Can I use the email address provided on Hello Peter?
Platinum Life's reply08 May 2020, 13:06
Official
I am following up on the call made to you and will gladly send it through with the proof of delivery as soon as I have received it. Can I use the email address provided on Hello Peter?