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Natasha N
1 reviews | Active since Mar 2019
12 Mar 2019, 15:59
Unauthorised Debit Order
I was contacted for a policy and asked for banking details. At first I didn’t want to give my banking details as I first wanted to see the policy which I was told will be delivered to me by courier. The consultant advised me that he wont be able to send the documentation without the banking details. I told the consultant that I am not agreeing to anything and that Platinum Life is jnot allowed to take money from my account. He assured me that they wont. To date I gave not received any policy documentation and earlier today an amount was debited from my account by Platinum Life.
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Platinum Life's replyOfficial
14 Mar 2019, 12:03 Dear Natasha, I have been trying to contact you regarding this complaint, but have been unable to reach you. I investigated your complaint and would like to provide some feedback; You were contacted for a female cancer policy with Platinum Life on the 30th of January 2019. In the call, the consultant did advise on the products and cover that would be issued out to you, and you advised that you would need to first speak to your husband before you can agree to anything. Unfortunately due to a system error, your policy documents were not delivered. I sincerely apologize for this error and that a premium was deducted. A cancellation has been processed and I have arranged to refund the premium that was deducted. Please do not hesitate to contact me on *** if there is anything else I can assist with If you have any further queries please feel free to contact us. Kind regards, Simoné Venter Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply14 Mar 2019, 12:03
Official
Dear Natasha, I have been trying to contact you regarding this complaint, but have been unable to reach you. I investigated your complaint and would like to provide some feedback; You were contacted for a female cancer policy with Platinum Life on the 30th of January 2019. In the call, the consultant did advise on the products and cover that would be issued out to you, and you advised that you would need to first speak to your husband before you can agree to anything. Unfortunately due to a system error, your policy documents were not delivered. I sincerely apologize for this error and that a premium was deducted. A cancellation has been processed and I have arranged to refund the premium that was deducted. Please do not hesitate to contact me on *** if there is anything else I can assist with If you have any further queries please feel free to contact us. Kind regards, Simoné Venter Client Relationship Specialist & Client Care Supervisor