Unauthorised debit

Dear Deborah, 

Thank you so much for taking my call and my apologies for not being able to complete our discussion due to the line. 

I have tried to contact you again to discuss this matter, but I have not been able to reach you. A deduction occurred on your policy due to an arrangement made with our team to adjust your premium. 

I have processed a cancellation for you now and a consultant will be in touch within the week to confirm this with you. A refund has been arranged for the premium deducted and will be paid as soon as confirmation has been received from the bank 

Please let me know if there is anything else we can assist with 

Kind Regards

Simone Venter
Client Relationship Specialist & Client Care Supervisor