1 reviews | Active since Jul 2016
Unauthorised debit
Having a existing policy with Platinum life for a cancer related insurance of R180 per month was contacted to increase policy with life insurance. I refused and told them I was a widow and retired and could not afford extra. They however sent the forms which I ignored as I had already told them I did not want it. My account was regardless debited from January 2018 without my permission for the extra amount. I was however contacted by them and was told they would reduce it back to what I was previously paying. I however want the money the debited my account since January.
Dear Adrienne,
Thank you very much for taking my call today.
I have requested the upgrade calls, in order for me to follow up on what was discussed.
I will be in contact soon in order to advise on how the matter will be handled from here on.
If there is anything I can assist with while we are waiting for those calls, please do not hesitate to give me a call on ***.
Kind regards,
Simoné Venter
Client Relationship Specialist & Client Care Supervisor
Best regards,
Dear Adrienne,
Thank you very much for taking my call today.
I have requested the upgrade calls, in order for me to follow up on what was discussed.
I will be in contact soon in order to advise on how the matter will be handled from here on.
If there is anything I can assist with while we are waiting for those calls, please do not hesitate to give me a call on ***.
Kind regards,
Simoné Venter
Client Relationship Specialist & Client Care Supervisor
Best regards,
Dear Adrienne,
Unfortunately I could not get hold of you in order to discuss the final feedback with you personally.
I have listened to upgrade sales call made to you in November 2017 and I would like to apologize for the manner in which the upgrade was sold, the consultant did not disclose all the necessary information regarding your legal 30-day review period and how you will be affected by the higher cover and premium.. It was not made clear that this is a review period and not a deciding period. Disciplinary action has been taken by our sales department accordingly.
The upgrade was removed from your policy and the difference refunded to you.
I apologize for the inconvenience caused by this, but am very grateful that you brought this matter under my attention so that we could address and rectify it.
For any further assistance you are welcome to contact me directly on *** or our call centre on ***.
Have a great day further
Kind regards,
Simoné Venter
Client Relationship Specialist & Client Care Supervisor
Best regards,
Dear Adrienne,
Unfortunately I could not get hold of you in order to discuss the final feedback with you personally.
I have listened to upgrade sales call made to you in November 2017 and I would like to apologize for the manner in which the upgrade was sold, the consultant did not disclose all the necessary information regarding your legal 30-day review period and how you will be affected by the higher cover and premium.. It was not made clear that this is a review period and not a deciding period. Disciplinary action has been taken by our sales department accordingly.
The upgrade was removed from your policy and the difference refunded to you.
I apologize for the inconvenience caused by this, but am very grateful that you brought this matter under my attention so that we could address and rectify it.
For any further assistance you are welcome to contact me directly on *** or our call centre on ***.
Have a great day further
Kind regards,
Simoné Venter
Client Relationship Specialist & Client Care Supervisor
Best regards,