1 reviews | Active since Jun 2017
unauthorised debit
<p>my wife got a call from platinum life offering her there cover half way through the process she decided not to take the cover and made sure that they would not debit her account the consultant agreed.</p> <p> </p> <p>however a few days later she got a call from them saying that if they have not recieved a email stateing they should not debit her acount they will automaticly start debiting.</p> <p> </p> <p>she sent the email and from this month they have debited her account for there fee</p> <p> </p> <p>this is absolutely shocking and if it is not resoleved shortly i will be taking this through legal action as from the previous reviews i see this is happening more then once ! </p>
Dear Devin,
Thank you for taking my call on Friday.
I have listened to the sales calls made to your wife and I apologise that we did not heed to her request not to proceed with the policy.
Disciplinary action will be taken against the consultant.
I can confirm that your wife spoke to two of our consultants on Friday, the 30th of June and the policy is currently not active and no further premiums will be deducted.
Please feel free to contact me directly on *** or our call centre on ***for any further assistance.
Kind regards,
Tanja Yildirim
Client Care Manager
Dear Devin,
Thank you for taking my call on Friday.
I have listened to the sales calls made to your wife and I apologise that we did not heed to her request not to proceed with the policy.
Disciplinary action will be taken against the consultant.
I can confirm that your wife spoke to two of our consultants on Friday, the 30th of June and the policy is currently not active and no further premiums will be deducted.
Please feel free to contact me directly on *** or our call centre on ***for any further assistance.
Kind regards,
Tanja Yildirim
Client Care Manager