BL
Bruce L
1 reviews | Active since Jul 2021
15 Jan 2023, 16:14
Unauthorised DebiCheck
DebiCheck mandate was authorized by Platinum Life/Guardrisk without my permission before even receiving any policy to review. Bank said they used the voice recording to activate the DebiCheck. Don't agree to anything and DON'T give them your banking details. @Platinum Life remove the DebiCheck off my bank account with immediate effect and do not contact me again. Ombudsman will be contacted should it not be done timelessly.
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Platinum Life's replyOfficial
16 Jan 2023, 12:03Dear Bruce
Thank you so much for taking my call regarding this matter
Kindly note that our sales team can only send through a Debicheck mandate on conclusion of a sale, but we are unable to accept or reject it as the account is in your name. Your sales calls will also never be shared or sent through to any third party, including a bank, without your consent.
I have sent your cancellation request to our sales team to ensure that nothing is issued out in your name and the policy cancelled. Please note that no deductions will occur and I have also requested the sales call to hear what was discussed and explained by the sales consultant.
You are welcome to contact me if there is anything I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Thank you so much for taking my call regarding this matter
Kindly note that our sales team can only send through a Debicheck mandate on conclusion of a sale, but we are unable to accept or reject it as the account is in your name. Your sales calls will also never be shared or sent through to any third party, including a bank, without your consent.
I have sent your cancellation request to our sales team to ensure that nothing is issued out in your name and the policy cancelled. Please note that no deductions will occur and I have also requested the sales call to hear what was discussed and explained by the sales consultant.
You are welcome to contact me if there is anything I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply16 Jan 2023, 12:03
Official
Dear Bruce
Thank you so much for taking my call regarding this matter
Kindly note that our sales team can only send through a Debicheck mandate on conclusion of a sale, but we are unable to accept or reject it as the account is in your name. Your sales calls will also never be shared or sent through to any third party, including a bank, without your consent.
I have sent your cancellation request to our sales team to ensure that nothing is issued out in your name and the policy cancelled. Please note that no deductions will occur and I have also requested the sales call to hear what was discussed and explained by the sales consultant.
You are welcome to contact me if there is anything I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Thank you so much for taking my call regarding this matter
Kindly note that our sales team can only send through a Debicheck mandate on conclusion of a sale, but we are unable to accept or reject it as the account is in your name. Your sales calls will also never be shared or sent through to any third party, including a bank, without your consent.
I have sent your cancellation request to our sales team to ensure that nothing is issued out in your name and the policy cancelled. Please note that no deductions will occur and I have also requested the sales call to hear what was discussed and explained by the sales consultant.
You are welcome to contact me if there is anything I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor