UNAUTHORISED ACCOUNT DEBIT

So my husbands account was debited twice. Even though he did not approve any form of policy with platinum life. When they call him he either tells them no thanks or that he will speak to his wife. Does platinum life see this as a way to **** clients in an attempt to get them to become clients?

He has called and requested this refund to be made but yet refund still has not been done. I called platinum life to follow up and they said that they are waiting for the recordings. Which could take a week or 2... Well it has been over 2 weeks since my husband first contacted you. He first contacted you on the 28th of Feb. It is now the 16th.. Definitely more than 2 weeks has passed yet no feedback or response from platinum life. When will this get resolved.