CB
Carmen B
1 reviews | Active since Sept 2015
02 Oct 2024, 18:42
Unauthorised
Got a request for a debit order and I declined the transaction as I am not taking the policy. However for some reason you still managed to get the debit order approved. Not only just once but there are not 4 link to my account. I am not taking the policy. Please get back to me
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Platinum Life's replyOfficial
03 Oct 2024, 14:13Dear Carmen,
I have received your review and looked into this matter on my side.
On conclusion of a sale, a DebiCheck mandate is sent. This mandate is a secure payment system which allows you as the account holder to approve your debit order details. Keep in mind, if a mandate request does not receive a response, we may still request premiums on your account, as per the agreement made during the sales call.
The policy is not showing on our system yet, but I have sent a cancellation request to our sales department to ensure that nothing is issued out in your name. You are welcome to contact your bank to remove the mandates showing, as no premiums will be deducted from your account.
Please let me know if there is anything else we can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and looked into this matter on my side.
On conclusion of a sale, a DebiCheck mandate is sent. This mandate is a secure payment system which allows you as the account holder to approve your debit order details. Keep in mind, if a mandate request does not receive a response, we may still request premiums on your account, as per the agreement made during the sales call.
The policy is not showing on our system yet, but I have sent a cancellation request to our sales department to ensure that nothing is issued out in your name. You are welcome to contact your bank to remove the mandates showing, as no premiums will be deducted from your account.
Please let me know if there is anything else we can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply03 Oct 2024, 14:13
Official
Dear Carmen,
I have received your review and looked into this matter on my side.
On conclusion of a sale, a DebiCheck mandate is sent. This mandate is a secure payment system which allows you as the account holder to approve your debit order details. Keep in mind, if a mandate request does not receive a response, we may still request premiums on your account, as per the agreement made during the sales call.
The policy is not showing on our system yet, but I have sent a cancellation request to our sales department to ensure that nothing is issued out in your name. You are welcome to contact your bank to remove the mandates showing, as no premiums will be deducted from your account.
Please let me know if there is anything else we can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and looked into this matter on my side.
On conclusion of a sale, a DebiCheck mandate is sent. This mandate is a secure payment system which allows you as the account holder to approve your debit order details. Keep in mind, if a mandate request does not receive a response, we may still request premiums on your account, as per the agreement made during the sales call.
The policy is not showing on our system yet, but I have sent a cancellation request to our sales department to ensure that nothing is issued out in your name. You are welcome to contact your bank to remove the mandates showing, as no premiums will be deducted from your account.
Please let me know if there is anything else we can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor