AN
ANGELA N
1 reviews | Active since Mar 2015
22 Dec 2025, 12:58
UNAPPROVED DEBIT ORDER
PLATINUM LIFE DECIDIED ON THEIR OWN TO UPGRADE MY POLICY WITHOUT MY CONSENT, DEBITING MY ACCOUNT WITHOUT MY APPROVAL, I WANT A FULL REFUND OF THE DEBIT ORDER AND I AM CANCELLING THE POLICY
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Replies (2)0
Replies (2)
Platinum Life's replyOfficial
22 Dec 2025, 13:27Dear Angela,
I have received your review and we are currently looking into this matter on our side.
Our system shows that you were contacted for an upgrade on your policy on the 29th of October 2025. Upgrades are always optional and I have requested the call made to you in order to follow up on what was discussed
Our Client Care team has processed your cancellation request and a consultant will be in touch with you soon to assist with the cancellation. They will gladly discuss the refund with you, so please keep an eye out for their call
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and we are currently looking into this matter on our side.
Our system shows that you were contacted for an upgrade on your policy on the 29th of October 2025. Upgrades are always optional and I have requested the call made to you in order to follow up on what was discussed
Our Client Care team has processed your cancellation request and a consultant will be in touch with you soon to assist with the cancellation. They will gladly discuss the refund with you, so please keep an eye out for their call
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply22 Dec 2025, 13:27
Official
Dear Angela,
I have received your review and we are currently looking into this matter on our side.
Our system shows that you were contacted for an upgrade on your policy on the 29th of October 2025. Upgrades are always optional and I have requested the call made to you in order to follow up on what was discussed
Our Client Care team has processed your cancellation request and a consultant will be in touch with you soon to assist with the cancellation. They will gladly discuss the refund with you, so please keep an eye out for their call
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and we are currently looking into this matter on our side.
Our system shows that you were contacted for an upgrade on your policy on the 29th of October 2025. Upgrades are always optional and I have requested the call made to you in order to follow up on what was discussed
Our Client Care team has processed your cancellation request and a consultant will be in touch with you soon to assist with the cancellation. They will gladly discuss the refund with you, so please keep an eye out for their call
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
AN
ANGELA N's updateReviewer Update
22 Dec 2025, 13:32I donot want to wait 7-14 days for a refund, its December we have important obligations as well, I want my refund to be processed by tomorrow the latest
AN
ANGELA N's update22 Dec 2025, 13:32
Reviewer Update
I donot want to wait 7-14 days for a refund, its December we have important obligations as well, I want my refund to be processed by tomorrow the latest