BA
Belinda A
1 reviews | Active since Feb 2024
28 Oct 2024, 12:31
unacceptable
My name is Belinda Adams, and my contact number is ***. I am writing to formally lodge a complaint regarding unauthorized deductions from my account for life cover, which I did not apply for.
In September, an amount of R400 was deducted from my account. I reversed this payment as I had neither signed any agreement nor received any documentation regarding this service.
This month, two separate debits of R217.00 were processed through DebiCheck on my account without my consent. I did not authorize these transactions, nor did I receive any prior communication or documentation regarding them.
I consider these deductions to be *****ulent and am requesting that the full amount be reversed back into my account immediately. This situation has disrupted my financial planning and caused significant inconvenience.
I previously contacted your office and was told someone would follow up within seven days, but I have not heard back. This delay is unacceptable, and I require an urgent resolution.
Please address this matter promptly and confirm when the funds will be returned to my account.
Thank you for your immediate attention.
Sincerely, Belinda Adams ***
Helpful (0)
Replies (8)0
Replies (8)
Platinum Life's replyOfficial
28 Oct 2024, 13:07Dear Belinda,
I have received your review and would like to assist regarding this matter. Please note that I have tried to contact you telephonically to discuss this matter but was unable to reach you
I can confirm that you spoke to a consultant from our team today and a cancellation has been logged. I have requested the calls made to you in June 2024 and will gladly forward it through with further feedback as soon as it has been received.
Documentation for you to review was sent out via email as well and I will gladly include this in the email.
Please note that all premiums have been stopped with immediate effect and a consultant will be in touch within the week to confirm this with you, so please keep an eye out for our call. Feedback regarding the sales call will be provided as soon as possible
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and would like to assist regarding this matter. Please note that I have tried to contact you telephonically to discuss this matter but was unable to reach you
I can confirm that you spoke to a consultant from our team today and a cancellation has been logged. I have requested the calls made to you in June 2024 and will gladly forward it through with further feedback as soon as it has been received.
Documentation for you to review was sent out via email as well and I will gladly include this in the email.
Please note that all premiums have been stopped with immediate effect and a consultant will be in touch within the week to confirm this with you, so please keep an eye out for our call. Feedback regarding the sales call will be provided as soon as possible
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply28 Oct 2024, 13:07
Official
Dear Belinda,
I have received your review and would like to assist regarding this matter. Please note that I have tried to contact you telephonically to discuss this matter but was unable to reach you
I can confirm that you spoke to a consultant from our team today and a cancellation has been logged. I have requested the calls made to you in June 2024 and will gladly forward it through with further feedback as soon as it has been received.
Documentation for you to review was sent out via email as well and I will gladly include this in the email.
Please note that all premiums have been stopped with immediate effect and a consultant will be in touch within the week to confirm this with you, so please keep an eye out for our call. Feedback regarding the sales call will be provided as soon as possible
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and would like to assist regarding this matter. Please note that I have tried to contact you telephonically to discuss this matter but was unable to reach you
I can confirm that you spoke to a consultant from our team today and a cancellation has been logged. I have requested the calls made to you in June 2024 and will gladly forward it through with further feedback as soon as it has been received.
Documentation for you to review was sent out via email as well and I will gladly include this in the email.
Please note that all premiums have been stopped with immediate effect and a consultant will be in touch within the week to confirm this with you, so please keep an eye out for our call. Feedback regarding the sales call will be provided as soon as possible
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
BA
Belinda A's updateReviewer Update
28 Oct 2024, 14:05 Dear Simone,Thank you for your response. I am currently in meetings all day and will only be available to take calls after 16:30. Please arrange for someone to contact me at that time.I also kindly request that the deducted funds be refunded to my account as soon as possible. This matter has disrupted my budget, and I would appreciate a swift resolution.Thank you for your assistance, and I look forward to hearing from your team.Kind regards,
Belinda Adams
***
Belinda Adams
***
BA
Belinda A's update28 Oct 2024, 14:05
Reviewer Update
Dear Simone,Thank you for your response. I am currently in meetings all day and will only be available to take calls after 16:30. Please arrange for someone to contact me at that time.I also kindly request that the deducted funds be refunded to my account as soon as possible. This matter has disrupted my budget, and I would appreciate a swift resolution.Thank you for your assistance, and I look forward to hearing from your team.Kind regards,
Belinda Adams
***
Belinda Adams
***
BA
Belinda A's updateReviewer Update
31 Oct 2024, 08:48 I recently received a response from Platinum Life regarding an unauthorized debit order from my account, but they are unwilling to reverse the funds. This experience has left me deeply frustrated, as I never signed a contract nor received any promised gift, and the company neglected to contact me after I reversed the initial charge.Their approach has made me feel unfairly targeted, despite their own processes not being followed. I am eager to receive advice from the public on how to proceed to recover my funds.I’m prepared to escalate this matter to LinkedIn, where I know I can get a response, as customer accountability is essential.
BA
Belinda A's update31 Oct 2024, 08:48
Reviewer Update
I recently received a response from Platinum Life regarding an unauthorized debit order from my account, but they are unwilling to reverse the funds. This experience has left me deeply frustrated, as I never signed a contract nor received any promised gift, and the company neglected to contact me after I reversed the initial charge.Their approach has made me feel unfairly targeted, despite their own processes not being followed. I am eager to receive advice from the public on how to proceed to recover my funds.I’m prepared to escalate this matter to LinkedIn, where I know I can get a response, as customer accountability is essential.
Platinum Life's replyOfficial
31 Oct 2024, 08:57HI Belinda,
I have sent through the call you had with our team regarding a policy with Platinum Life. In the call, you consented to the policy and the consultant clearly explained the review period to you. It was confirmed that the policy is set to start in August and documentation was sent through via email. The consultant did not confirm that you needed to sign the documentation, but that you had a legal 30 day review period before the policy was set to start.
Due to this, no refund is due on your policy. I can arrange for the last premium to be refunded, but as you did agree, there is no other refund due on the policy.
I have sent through the call you had with our team regarding a policy with Platinum Life. In the call, you consented to the policy and the consultant clearly explained the review period to you. It was confirmed that the policy is set to start in August and documentation was sent through via email. The consultant did not confirm that you needed to sign the documentation, but that you had a legal 30 day review period before the policy was set to start.
Due to this, no refund is due on your policy. I can arrange for the last premium to be refunded, but as you did agree, there is no other refund due on the policy.
Platinum Life's reply31 Oct 2024, 08:57
Official
HI Belinda,
I have sent through the call you had with our team regarding a policy with Platinum Life. In the call, you consented to the policy and the consultant clearly explained the review period to you. It was confirmed that the policy is set to start in August and documentation was sent through via email. The consultant did not confirm that you needed to sign the documentation, but that you had a legal 30 day review period before the policy was set to start.
Due to this, no refund is due on your policy. I can arrange for the last premium to be refunded, but as you did agree, there is no other refund due on the policy.
I have sent through the call you had with our team regarding a policy with Platinum Life. In the call, you consented to the policy and the consultant clearly explained the review period to you. It was confirmed that the policy is set to start in August and documentation was sent through via email. The consultant did not confirm that you needed to sign the documentation, but that you had a legal 30 day review period before the policy was set to start.
Due to this, no refund is due on your policy. I can arrange for the last premium to be refunded, but as you did agree, there is no other refund due on the policy.
BA
Belinda A's updateReviewer Update
31 Oct 2024, 09:03 Dear Platinum Life Team,Thank you for your response. However, I must express my continued dissatisfaction with the handling of my policy and the response provided.While your consultant noted the policy would commence in August, my account was debited in September. I have proof of this, and I reversed the transaction at that time. Furthermore, I did not authorize or consent to any DebiCheck debit order, and yet an additional amount was deducted, which I am unable to reverse.I find it concerning that Platinum Life has moved forward in this manner despite my lack of consent, and without honoring my request for a refund. I am not only disappointed but also frustrated by the handling of this matter. I am seeking a full refund, as the transactions were not authorized and the processes surrounding the policy initiation have left me unsatisfied.
BA
Belinda A's update31 Oct 2024, 09:03
Reviewer Update
Dear Platinum Life Team,Thank you for your response. However, I must express my continued dissatisfaction with the handling of my policy and the response provided.While your consultant noted the policy would commence in August, my account was debited in September. I have proof of this, and I reversed the transaction at that time. Furthermore, I did not authorize or consent to any DebiCheck debit order, and yet an additional amount was deducted, which I am unable to reverse.I find it concerning that Platinum Life has moved forward in this manner despite my lack of consent, and without honoring my request for a refund. I am not only disappointed but also frustrated by the handling of this matter. I am seeking a full refund, as the transactions were not authorized and the processes surrounding the policy initiation have left me unsatisfied.
Platinum Life's replyOfficial
31 Oct 2024, 09:18I can confirm that the first debit order was deducted in August as agreed, but this premium was not successful. A double was taken in September to ensure that you remain fully covered and an SMS was sent out to notify you of this. You were fully aware of the policy and we did not receive any cancellation request prior to October. We are fully transparent in all our dealings and this is why the call and feedback was shared with you. As you did agree to take a policy with Platinum Life and never gave any instruction to cancel, the policy continued as agreed. A refund will be done for the last premium received but as there was no error on our side and you consented to a policy, no further refund is due. You are welcome to escalate this matter to *** for further assistance
Platinum Life's reply31 Oct 2024, 09:18
Official
I can confirm that the first debit order was deducted in August as agreed, but this premium was not successful. A double was taken in September to ensure that you remain fully covered and an SMS was sent out to notify you of this. You were fully aware of the policy and we did not receive any cancellation request prior to October. We are fully transparent in all our dealings and this is why the call and feedback was shared with you. As you did agree to take a policy with Platinum Life and never gave any instruction to cancel, the policy continued as agreed. A refund will be done for the last premium received but as there was no error on our side and you consented to a policy, no further refund is due. You are welcome to escalate this matter to *** for further assistance
BA
Belinda A's updateReviewer Update
31 Oct 2024, 09:23 Thank you; I will await the refund of the last premium.However, please don’t assume that customers are uninformed. I did not consent to a DebiCheck debit order, and I am determined to understand how it was processed without my explicit acceptance. I will be taking further steps to investigate this matter.Kind regards,
Belinda Adams
Belinda Adams
BA
Belinda A's update31 Oct 2024, 09:23
Reviewer Update
Thank you; I will await the refund of the last premium.However, please don’t assume that customers are uninformed. I did not consent to a DebiCheck debit order, and I am determined to understand how it was processed without my explicit acceptance. I will be taking further steps to investigate this matter.Kind regards,
Belinda Adams
Belinda Adams
BA
Belinda A's updateReviewer Update
31 Oct 2024, 09:25 I would also like to take this opportunity to cancel any future deductions from my account, as I am not interested in maintaining any policies with Platinum Life.Kind regards,
Belinda Adams
Belinda Adams
BA
Belinda A's update31 Oct 2024, 09:25
Reviewer Update
I would also like to take this opportunity to cancel any future deductions from my account, as I am not interested in maintaining any policies with Platinum Life.Kind regards,
Belinda Adams
Belinda Adams