1 reviews | Active since Mar 2012
Unable to cancel policy
I have not received the documentation which was supposed to take 10 working days to deliver. I have contacted ********** last week to cancel any policy which would have been opened. I explicitly stated on the 30 minute telephone call I want to review the documentation before confirming the policy.
Please ensure that any policy created is cancelled and no debit order will take place.
Dear Gustav,
Thank you for taking my call this morning.
Kindly note that your cancellation was processed on the 21st of September 2018, in response to an email received.
The policy was set to start in November, but on receipt of your cancellation request, all premiums were stopped with immediate effect to ensure nothing is deducted.
A consultant tried to call you yesterday for the final, legal closure. Unfortunately, as you were in a meeting, she was unable to get a hold of you but I have arranged with a consultant to give you a call as soon as possible.
Please do not hesitate to give me a call on *** if there is anything else I can assist with
Kind regards,
Simoné Venter
Client Relationship Specialist & Client Care Supervisor
Dear Gustav,
Thank you for taking my call this morning.
Kindly note that your cancellation was processed on the 21st of September 2018, in response to an email received.
The policy was set to start in November, but on receipt of your cancellation request, all premiums were stopped with immediate effect to ensure nothing is deducted.
A consultant tried to call you yesterday for the final, legal closure. Unfortunately, as you were in a meeting, she was unable to get a hold of you but I have arranged with a consultant to give you a call as soon as possible.
Please do not hesitate to give me a call on *** if there is anything else I can assist with
Kind regards,
Simoné Venter
Client Relationship Specialist & Client Care Supervisor