1 reviews | Active since Sept 2012
*****ulent use of People’s information.
I had a platinum life policy for years. Every time you suggested that I upgrade my policy for better cover and pay outs I have done so and I never missed a month’s instalment. Then I got in to a motor vehicle accident and despite me wearing a seatbelt and the airbag, my head still struck the vehicles windscreen and breaking it. I then suffered a traumatic brain injury as a result there of. I then contacted platinum life trying to claim from my policy as I have suffered a disability where my head injury resulted in swelling of the brain that then turned in to epilepsy.
My claim was turned down stating that they do not cover brain injury under their policy. Only if I lost an eye would they then pay out. I requested to cancel my policy immediately. They first tried to get me to go for a lower monthly instalment etc before after numerous calls they finally canceled my policy.
Now they are calling my wife up trying to sell her a policy and not taking no for an answer again. They keep telling her person X gave them her their number, however person X is denying this. Therefore they are using other peoples information without them knowing about it and also without their permission. We want you to REMOVE OUR INFORMATION FROM YOUR DATABASE!
I have received your review and would like to provide feedback regarding this matter.
Kindly note that our policies cover anything violent, unforeseen and external that leads to a permanent disability. Our team would advise based on the information provided and the terms and conditions of the policy. I am following up regarding the email sent through in 2018 and will provide further feedback accordingly.
Please note that we work strictly on a referral basis and we do provide the opportunity for friends and family members to be nominated for a promotional gift. I can confirm that your wife was referred in April 2023 and our team has been trying to get a hold of her to confirm if she would be interested. As the gift is optional, her details have been added to the Do Not Contact list as requested and no further calls will be made to her.
You are welcome to contact us if there is anything else we can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and would like to provide feedback regarding this matter.
Kindly note that our policies cover anything violent, unforeseen and external that leads to a permanent disability. Our team would advise based on the information provided and the terms and conditions of the policy. I am following up regarding the email sent through in 2018 and will provide further feedback accordingly.
Please note that we work strictly on a referral basis and we do provide the opportunity for friends and family members to be nominated for a promotional gift. I can confirm that your wife was referred in April 2023 and our team has been trying to get a hold of her to confirm if she would be interested. As the gift is optional, her details have been added to the Do Not Contact list as requested and no further calls will be made to her.
You are welcome to contact us if there is anything else we can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
