NM
Nompumelelo M
1 reviews | Active since Mar 2020
03 Oct 2023, 11:50
*****ulent ****mers
Platinum life ****med me into taking a policy with them. This policy came as a free gift from a friend but now they are debiting from my account even though I specifically told them NOT to. I will be opening a case of *****. This is extremely unacceptable!!!
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Replies (3)0
Replies (3)
Platinum Life's replyOfficial
03 Oct 2023, 12:24Dear Nompumelelo,
I have received your review and our team is currently looking into this matter
Your policy has been cancelled with immediate effect and a refund has been arranged. We have requested the call made to you in August regarding the cover and can confirm that documentation was sent out via email for you to review.
When you were contacted for the policy, a mandate was sent out for the debit order, which was accepted by you. When we have received the call, we can confirm what was advised and how the sales process was explained.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and our team is currently looking into this matter
Your policy has been cancelled with immediate effect and a refund has been arranged. We have requested the call made to you in August regarding the cover and can confirm that documentation was sent out via email for you to review.
When you were contacted for the policy, a mandate was sent out for the debit order, which was accepted by you. When we have received the call, we can confirm what was advised and how the sales process was explained.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply03 Oct 2023, 12:24
Official
Dear Nompumelelo,
I have received your review and our team is currently looking into this matter
Your policy has been cancelled with immediate effect and a refund has been arranged. We have requested the call made to you in August regarding the cover and can confirm that documentation was sent out via email for you to review.
When you were contacted for the policy, a mandate was sent out for the debit order, which was accepted by you. When we have received the call, we can confirm what was advised and how the sales process was explained.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and our team is currently looking into this matter
Your policy has been cancelled with immediate effect and a refund has been arranged. We have requested the call made to you in August regarding the cover and can confirm that documentation was sent out via email for you to review.
When you were contacted for the policy, a mandate was sent out for the debit order, which was accepted by you. When we have received the call, we can confirm what was advised and how the sales process was explained.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
NM
Nompumelelo M's updateReviewer Update
03 Oct 2023, 14:28Good day
Thank you for your response.
In that very phone call your consultant promised that there would be no debits and the collection of my details was merely a process, if you listen to it carefully you will hear me asking her countless times if there would be no debits and her giving me assurance.
I would like to access the recording as well because I remember our conversation distinctly.
Thank you for your response.
In that very phone call your consultant promised that there would be no debits and the collection of my details was merely a process, if you listen to it carefully you will hear me asking her countless times if there would be no debits and her giving me assurance.
I would like to access the recording as well because I remember our conversation distinctly.
NM
Nompumelelo M's update03 Oct 2023, 14:28
Reviewer Update
Good day
Thank you for your response.
In that very phone call your consultant promised that there would be no debits and the collection of my details was merely a process, if you listen to it carefully you will hear me asking her countless times if there would be no debits and her giving me assurance.
I would like to access the recording as well because I remember our conversation distinctly.
Thank you for your response.
In that very phone call your consultant promised that there would be no debits and the collection of my details was merely a process, if you listen to it carefully you will hear me asking her countless times if there would be no debits and her giving me assurance.
I would like to access the recording as well because I remember our conversation distinctly.
Platinum Life's replyOfficial
03 Oct 2023, 14:33As soon as the calls have been received, I will gladly send it through to you as well.
Platinum Life's reply03 Oct 2023, 14:33
Official
As soon as the calls have been received, I will gladly send it through to you as well.