1 reviews | Active since Jul 2013
*****ulant behaviour
I was contacted by Platinum Life to sell me cancer cover, after a conversation with the gentlemen I indicated that this sounds good but I have to discuss this with my husband. I asked him to send me information so that my husband and I can go through it and make a decision. A few months later Isabella Garcia phones to say that because I am a Platinum Life member I can get a special rate and gifts. This was news to me!!!! I went through my emails and came across an email from Platinum Life (the only one) stating my Policy number etc. I call the call Center to find out what is going on, they can't just open a policy in my name without my consent. I spoke to Zanele at the call center and demanded the recording where I gave any such permission. I AM STILL WAITING!!! Worst of all....WHERE DID THEY GET MY BANKING DETAILS?!!! They have taken money off my account without my consent
I have received your review and our team is busy investigating this matter
Kindly note that the call has been requested from our sales team and will be sent through with feedback as soon as it has been received.
In order for a policy to be opened, you would need to agree and your details (including bank details) have to be captured by our sales team. Documentation is sent out and you have a 30 day review period in which to go through the documentation before the first deduction is set to occur.
As soon as the call has been received, we will be able to confirm what was provided and how the sale was handled.
I will follow up with our sales team to ensure that the call is received as soon as possible in order to assist further with this in a timely manner.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Best regards,
I have received your review and our team is busy investigating this matter
Kindly note that the call has been requested from our sales team and will be sent through with feedback as soon as it has been received.
In order for a policy to be opened, you would need to agree and your details (including bank details) have to be captured by our sales team. Documentation is sent out and you have a 30 day review period in which to go through the documentation before the first deduction is set to occur.
As soon as the call has been received, we will be able to confirm what was provided and how the sale was handled.
I will follow up with our sales team to ensure that the call is received as soon as possible in order to assist further with this in a timely manner.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Best regards,