DW
Dolene W

1 reviews | Active since Apr 2015

17 Apr 2026, 19:35

Two policies… only one delivered

I have two policies — one with an “old-time favourite” and one with Platinum Life. Guess who paid out with no issues? Platinum Life. Not only did they pay out first, but they also showed genuine empathy and care during a really difficult time. A special thank you to Leandi Schoonees for the incredible gift — it was clearly not a one-size-fits-all present. I absolutely love the slippers, and the book truly made a difference. All the extra goodies were such a thoughtful touch. I’d also like to thank Bendre Pretorius, who first contacted me, and Gronighan Grobler for helping me upgrade my policy without ever making me feel pressured. Lastly, but definitely not least, thank you to Danielle for helping me keep my policy when I was unsure.

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Replies (2)
Platinum Life
Platinum Life's reply17 Apr 2026, 19:47
Official
Receiving your feedback is always important to us and we want to ensure that each review is handled with the attention it deserves. Our team will provide a response as soon as possible. Platinum Life Client Care Team
Platinum Life
Platinum Life's reply20 Apr 2026, 10:38
Official
Dear Dolene, 
Thank you so much for sharing your experience in such a heartfelt way. We are truly moved by your words. It means a great deal to know that during such a difficult time, you felt supported, cared for, and treated with genuine empathy. 

We’re especially touched to hear how Leandi’s thoughtful gift and personal touches made a difference for you, and how Bendre, Gronighan, and Danielle were able to support you at different points in your journey. We will make sure each of them receives your kind words. 

Moments like these remind us why we do what we do. We’re deeply grateful that we could be there for you when it mattered most, and we wish you continued strength and healing going forward. 

Kind Regards

Simone Venter
Client Relationship Specialist & Client Care Supervisor