1 reviews | Active since Nov 2019
Twice the disappointment!!!
I've received a call on 20th August and then again on 1st September 2018, informing me that I was referred by two different people to receive free gift.
I waited a whole year and I received nothing from Platinum life. So eventually I contacted platinum life in August this year. Then Simone Venter from "Customer Care" contacted me promising me the gifts however I would have to wait another 6 weeks for the delivery. I contacted her again on 29th August only to receive a response from her "out of office" message that she would be on leave until 13th September 2019. She came back two months ago but I did not get so much as as follow up call or email.
Suffice to say, I have still not received my free gifts even after another 3 months!!! This is ********** customer service.
You guys call and harass us for phone numbers which we are made to feel obligated to give. And promise free gifts by other people who are also faced with the same harassment but then you don't keep your word! This is especially unacceptable from someone in Customer Care... I was not extended any "care", not even common courtesy.
Very disappointed!!
I have received your complaint and would like to address and rectify this situation
As per our email correspondence, please note that we have record of you being nominated for a promotional gift 3 times between 2017 and 2018.
The first 2 gifts were delivered at your physical address and due to the third referral being within 6 months from when the last gift was received, it was marked as a duplicate.
A resend of this gift was arranged in August, but due to an admin error, this was not sent out. I do apologize for this and we have brought this matter under the attention of our logistics department to ensure something like this does not occur again .
Your gift is set to be delivered within the next week at the address previously confirmed.
I apologize for not getting back to you regarding this matter earlier. Please accept my apologies for the oversight.
Kind Regards
Simone VenterClient Relationship Specialist & Client Care Supervisor
I have received your complaint and would like to address and rectify this situation
As per our email correspondence, please note that we have record of you being nominated for a promotional gift 3 times between 2017 and 2018.
The first 2 gifts were delivered at your physical address and due to the third referral being within 6 months from when the last gift was received, it was marked as a duplicate.
A resend of this gift was arranged in August, but due to an admin error, this was not sent out. I do apologize for this and we have brought this matter under the attention of our logistics department to ensure something like this does not occur again .
Your gift is set to be delivered within the next week at the address previously confirmed.
I apologize for not getting back to you regarding this matter earlier. Please accept my apologies for the oversight.
Kind Regards
Simone VenterClient Relationship Specialist & Client Care Supervisor