CS
Cornelia S
1 reviews | Active since Nov 2024
29 Nov 2024, 10:56
Turnaround time for claim takes too long
Turnaround time for claim takes too long. Huge dissapointment to receive mail to inform me that this breastcancer claim for right breast is only once. So if i do get cancer in my left breast in the future, no payment? This is ridiculous because a woman have two breasts and not only one!!!
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Platinum Life's replyOfficial
29 Nov 2024, 16:50Dear Cornelia,
Our claims team strive to make sure a claim is completed as soon as possible, based on the information received or if any documentation is outstanding. I apologize if this was not your experience.
The breast is seen as a single organ and you are only able to claim for it once. This is explained in your policy documentation to ensure that you are always fully informed
Please reach out to our team at any time if you have any questions or need assistance
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Our claims team strive to make sure a claim is completed as soon as possible, based on the information received or if any documentation is outstanding. I apologize if this was not your experience.
The breast is seen as a single organ and you are only able to claim for it once. This is explained in your policy documentation to ensure that you are always fully informed
Please reach out to our team at any time if you have any questions or need assistance
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply29 Nov 2024, 16:50
Official
Dear Cornelia,
Our claims team strive to make sure a claim is completed as soon as possible, based on the information received or if any documentation is outstanding. I apologize if this was not your experience.
The breast is seen as a single organ and you are only able to claim for it once. This is explained in your policy documentation to ensure that you are always fully informed
Please reach out to our team at any time if you have any questions or need assistance
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Our claims team strive to make sure a claim is completed as soon as possible, based on the information received or if any documentation is outstanding. I apologize if this was not your experience.
The breast is seen as a single organ and you are only able to claim for it once. This is explained in your policy documentation to ensure that you are always fully informed
Please reach out to our team at any time if you have any questions or need assistance
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor