True assistance that is real

I have been with platinum life for basically 6 years already. Yes I have become upset regarding their tariffs / monthly contribution. But if I terminate contract I will be loosing. Recently I have been retrenched and was worried as to loosing all the contribution I already have paid and loosing my cover. I didn't know what to do as I know for a fact that I would not be able to pay those contributions any longer. I phoned them and I was assisted immediately and they helped me by decreasing the contribution amount for me and they were understanding.

Platinum Life thank you so much for assisting me and being so understanding. Thank you for still haveing the true human understanding and actual human interaction still. It makes it easier to speak to an actual person that listens and assists.

I think if it was a machine I was interacting with as tons regarding changes to be made and beeing navigated by pushing buttons. I would of lost it.

Thank You Danielle Meyer