Trolling
<p>I was phoned from ********** 821 by one of Platinum Life's telemarketers/sales personnel stating they have received my details from a friend that referred me to them. Because i know the person that "referred" me I decided to listen to what the person on the other end has to say. They offered me a gift of some sort and wanted more of my personal details like home/work address and ID number for a reference for the call. Later that day one of my other mates phoned me and asked why i have given his number to them. I have not referred anyone one. This immediately raised suspicion. I then contacted the person whom referred me to them saying that they have also not referred me to them. Surely this is in no compliance with the POPPI act. where have they received my number from? I have tried to get into contact with them to find out what exactly is happening there but it seems like nobody can help me there. I demand that all my personal details to be removed from their system and that I should never be contacted again. The same should go for all the people that have referred them to me and me to them. Utter disgrace.</p>
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Replies (3)
Platinum Life's replyOfficial
13 Mar 2017, 10:51Dear Jacques
Thank you for sharing your concerns, we always like hearing from our clients and see it as an opportunity to improve our service.
Your concern will be looked into and a client care consultant will investigate and assist you further.
Kind Regards
Marietjie Kotze
Platinum Life Client Care
Best regards,
Platinum Life's reply13 Mar 2017, 10:51
Official
Dear Jacques
Thank you for sharing your concerns, we always like hearing from our clients and see it as an opportunity to improve our service.
Your concern will be looked into and a client care consultant will investigate and assist you further.
Kind Regards
Marietjie Kotze
Platinum Life Client Care
Best regards,
Platinum Life's replyOfficial
03 May 2017, 10:47Dear Jacques,
Thank you for taking my call.
As discussed we have been unsuccessful in obtaining any calls made to you on our system but I am still looking into the matter and I will provide you with feedback as soon as possible.
We work on a strict referral basis at Platinum Life and we do not do any cold calling if you were contacted by us you would have been referred by a friend of family member.
You are welcome to contact me directly on ***.
Kind regards,
Tanja Yildirim
Client Care Manager
Platinum Life
Best regards,
Platinum Life's reply03 May 2017, 10:47
Official
Dear Jacques,
Thank you for taking my call.
As discussed we have been unsuccessful in obtaining any calls made to you on our system but I am still looking into the matter and I will provide you with feedback as soon as possible.
We work on a strict referral basis at Platinum Life and we do not do any cold calling if you were contacted by us you would have been referred by a friend of family member.
You are welcome to contact me directly on ***.
Kind regards,
Tanja Yildirim
Client Care Manager
Platinum Life
Best regards,
Platinum Life's replyOfficial
19 May 2017, 14:09Dear Jacques,
I obtained the call that was made to you. You were called by one of our consultants, Zandri, on the 8th of March 2017.
I also tracked your referrer who referred you to us on the 1st of March 2017.
Furthermore, you were not contacted for referrals and therefore no one was phoned and told that you referred them.
As per our telephonic conversation, we do not do any cold calling and only contact potential clients once they are referred by friends and family members.
I have however added your details to our do not contact list.
Please contact me directly on *** or our call centre on ***for any further assistance.
Kind regards,
Tanja Yildirim
Client Care Manager
Best regards,
Platinum Life's reply19 May 2017, 14:09
Official
Dear Jacques,
I obtained the call that was made to you. You were called by one of our consultants, Zandri, on the 8th of March 2017.
I also tracked your referrer who referred you to us on the 1st of March 2017.
Furthermore, you were not contacted for referrals and therefore no one was phoned and told that you referred them.
As per our telephonic conversation, we do not do any cold calling and only contact potential clients once they are referred by friends and family members.
I have however added your details to our do not contact list.
Please contact me directly on *** or our call centre on ***for any further assistance.
Kind regards,
Tanja Yildirim
Client Care Manager
Best regards,