NL
Nawaal L
1 reviews | Active since Jun 2010
10 Nov 2023, 08:35
Triple charging
I called on Wednesday to change banking details. Was assisted by Riona Lala. She has loaded three debichecks against my new banking account. Please ensure she cancels the two as well as the debicheck against Standard Bank. Should this not be done, I shall reserve my rights.
Helpful (0)
Replies (4)0
Replies (4)
Platinum Life's replyOfficial
10 Nov 2023, 09:17Dear Nawaal,
Thank you so much for taking my call.
I would like to confirm that there is only one active mandate for Platinum Life and that a single premium will be deducted from your account as normal.
I am following up with our Actuarial team and will provide further feedback as soon as I can regarding the additional mandates showing.
Kindly advise if there is anything I can assist with in the meantime.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Thank you so much for taking my call.
I would like to confirm that there is only one active mandate for Platinum Life and that a single premium will be deducted from your account as normal.
I am following up with our Actuarial team and will provide further feedback as soon as I can regarding the additional mandates showing.
Kindly advise if there is anything I can assist with in the meantime.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply10 Nov 2023, 09:17
Official
Dear Nawaal,
Thank you so much for taking my call.
I would like to confirm that there is only one active mandate for Platinum Life and that a single premium will be deducted from your account as normal.
I am following up with our Actuarial team and will provide further feedback as soon as I can regarding the additional mandates showing.
Kindly advise if there is anything I can assist with in the meantime.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Thank you so much for taking my call.
I would like to confirm that there is only one active mandate for Platinum Life and that a single premium will be deducted from your account as normal.
I am following up with our Actuarial team and will provide further feedback as soon as I can regarding the additional mandates showing.
Kindly advise if there is anything I can assist with in the meantime.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
NL
Nawaal L's updateReviewer Update
10 Nov 2023, 09:34Thanks for your prompt response Simon. Awaiting your feedback
NL
Nawaal L's update10 Nov 2023, 09:34
Reviewer Update
Thanks for your prompt response Simon. Awaiting your feedback
NL
Nawaal L's updateReviewer Update
10 Nov 2023, 15:48I see there is still 3 mandates showing on my account. Please ensure that two of it is removed
NL
Nawaal L's update10 Nov 2023, 15:48
Reviewer Update
I see there is still 3 mandates showing on my account. Please ensure that two of it is removed
Platinum Life's replyOfficial
10 Nov 2023, 16:19I am just awaiting feedback from our Actuaries. I will be in contact as soon as I can to advise further
Platinum Life's reply10 Nov 2023, 16:19
Official
I am just awaiting feedback from our Actuaries. I will be in contact as soon as I can to advise further