1 reviews | Active since Dec 2015
Took out Policy years ago but not happy
When i originally was contacted by Platinum Life, i was told that should i at any time not be happy with the product or service, that i would get a refund on the contributions made. Well this is not the fact. I have been apart of the group for years and when i asked them to refund me as i no longer needed the cover, i was told that it is not possible. Why sell a product to someone under false pretenses. I tried contacting them now again and now the number listed is \UNOBTAINABLE\" i tried ***and then also *** rings once then cuts off. They don't even respond to your emails. How are we meant to trust this company when we cannot even get through to them? I am VERY dissatisfied and i want my years contributions back as promised. I no longer have time for @#%^&$^*. "
Dear Ms Gouveia,
We apologize for any frustration you had trying to contact us, but are glad that we were able to correspond directly with you to resolve your query on 2016/05/20
We did investigate your complaint. We listened to the original sales calls and confirmed that the policy you took out on 2008/01/01 is a pure risk policy. It does not acquire any cash or surrender value. The sales consultant advised you that the money back benefit only pays out at age 65, should your policy be claim and cancellation free at that time. We have forwarded these calls to you.
As requested, your policy has been frozen and is not active at the current time.
Kindly let me know if there is anything else I can assist you with.
Kind Regards
Marietjie Kotzé
Dear Ms Gouveia,
We apologize for any frustration you had trying to contact us, but are glad that we were able to correspond directly with you to resolve your query on 2016/05/20
We did investigate your complaint. We listened to the original sales calls and confirmed that the policy you took out on 2008/01/01 is a pure risk policy. It does not acquire any cash or surrender value. The sales consultant advised you that the money back benefit only pays out at age 65, should your policy be claim and cancellation free at that time. We have forwarded these calls to you.
As requested, your policy has been frozen and is not active at the current time.
Kindly let me know if there is anything else I can assist you with.
Kind Regards
Marietjie Kotzé