LM
Lungile M
1 reviews | Active since Aug 2021
20 May 2022, 09:35
Today I phoned the client liasson department.....they customer services was very poor.... bad service, they don't have patience for a black person, so quick to dismiss. At name point I was speaking to black women that I won't mention by name and asked he
Today I phoned the client liasson department.....they customer services was very poor.... bad service, they don't have patience for a black person, so quick to dismiss. At name point I was speaking to black women that I won't mention by name and asked her if she can speak in Zulu and she rep**** that the was no one who was speaking in Zulu or sotho but surprisingly she is black and she can speak Zulu
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Platinum Life's replyOfficial
20 May 2022, 10:15Dear Lungile,
I have received your review and would like to investigate this matter
We are unable to trace any incoming calls received from you this morning. Would you please send an email to *** to confirm when you phoned in and the consultant you spoke to?
Please note that most of our consultants can speak multiple languages, but may not be able to assist in the language of your choice. In a case like that, a call back is arranged too ensure that we provide assistance in your home language. I have asked a Zulu consultant from our Client Care Team to give you a call to assist
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and would like to investigate this matter
We are unable to trace any incoming calls received from you this morning. Would you please send an email to *** to confirm when you phoned in and the consultant you spoke to?
Please note that most of our consultants can speak multiple languages, but may not be able to assist in the language of your choice. In a case like that, a call back is arranged too ensure that we provide assistance in your home language. I have asked a Zulu consultant from our Client Care Team to give you a call to assist
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply20 May 2022, 10:15
Official
Dear Lungile,
I have received your review and would like to investigate this matter
We are unable to trace any incoming calls received from you this morning. Would you please send an email to *** to confirm when you phoned in and the consultant you spoke to?
Please note that most of our consultants can speak multiple languages, but may not be able to assist in the language of your choice. In a case like that, a call back is arranged too ensure that we provide assistance in your home language. I have asked a Zulu consultant from our Client Care Team to give you a call to assist
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and would like to investigate this matter
We are unable to trace any incoming calls received from you this morning. Would you please send an email to *** to confirm when you phoned in and the consultant you spoke to?
Please note that most of our consultants can speak multiple languages, but may not be able to assist in the language of your choice. In a case like that, a call back is arranged too ensure that we provide assistance in your home language. I have asked a Zulu consultant from our Client Care Team to give you a call to assist
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor