CP
Cecily P
1 reviews | Active since Feb 2020
05 Jan 2026, 19:04
To date i have not received my policy updates sent via email, I prefer hard copy of my policy as soon as possible, as discussedin the past
To date i have not received my policy updates sent via email, I prefer hard copy of my policy as soon as possible, as discussedin the past. This is highly unacceptable.
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Replies (2)0
Replies (2)
Platinum Life's replyOfficial
05 Jan 2026, 19:15Receiving your feedback is always important to us and we want to ensure that each review is handled with the attention it deserves. Our team will provide a response as soon as possible.
Platinum Life Client Care Team
Platinum Life's reply05 Jan 2026, 19:15
Official
Receiving your feedback is always important to us and we want to ensure that each review is handled with the attention it deserves. Our team will provide a response as soon as possible.
Platinum Life Client Care Team
Platinum Life's replyOfficial
06 Jan 2026, 08:29Dear Cecily,
I have received your request and would like to ensure that you receive your documentation.
A policy schedule will be sent via courier and you should receive it within the next week or two
Kind Regards
I have received your request and would like to ensure that you receive your documentation.
A policy schedule will be sent via courier and you should receive it within the next week or two
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply06 Jan 2026, 08:29
Official
Dear Cecily,
I have received your request and would like to ensure that you receive your documentation.
A policy schedule will be sent via courier and you should receive it within the next week or two
Kind Regards
I have received your request and would like to ensure that you receive your documentation.
A policy schedule will be sent via courier and you should receive it within the next week or two
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor