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Bianca A

1 reviews | Active since Jan 2020

17 Sept 2025, 10:38

Three weeks ago, we sadly lost our mom to cervical cancer

Three weeks ago, we sadly lost our mom to cervical cancer. She had a cancer cover policy with Platinum Life. We had intended to lodge a claim after her diagnosis, but her health declined so rapidly that she passed away within two weeks—before we could even submit it. After her passing, we contacted Platinum Life, and Tatum Monson was appointed to assist with our claim. From the start, Tatum was outstanding—she responded quickly, was warm and professional, explained every step clearly, and kept us updated throughout the process. At such a difficult and emotional time for our family, having Platinum Life—and especially Tatum—handle our claim with such care and efficiency made a world of difference. We are truly grateful for the support we received.

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Replies (1)
Platinum Life
Platinum Life's reply17 Sept 2025, 13:03
Official
Dear Bianca

We are truly sorry to hear about the passing of your mom, and our heartfelt condolences go out to you and your family during this very difficult time.

Thank you for sharing your kind words about Tatum and the support you received. We’re grateful to have been able to ease things, even in a small way, and we will be sure to share your message with her and the team. Please know that we are always here should you or your family need any further assistance.

Kind Regards

Simone Venter
Client Relationship Specialist & Client Care Supervisor