This is a **** to me

5/6 months ago I received an sms saying I was nominated for a promotional gift, later on I recieved a phone call and was asked about my details, the agent said that I would recieve my gift in 4 - 6 weeks.

Fast forward I have still not recieved this "gift" from platinum life, now they have access to my confidential details and have not contacted me since. But debited my account

Based on most of the reviews on hello peter it seems that they often commit ***** which concerns me greatly. I want my details to be removed from their system as soon as possible because I did call to cancel and the lady promised i will receive the gift there was a delay but never delay to debit my account!