1 reviews | Active since Jul 2017
This company is ************ and they take advantage of the elderly!
I have no idea whatsoever how I ended up with this policy. I cannot recall ever expressly agreeing to take out this policy...
In May 2019 the premium was R 198, however somewhere in 2020 they apparently "sold" me an upgrade! The premium was increased to R 426.50! In July 2020 the premium increased again, this time totalling R 579.57.
This morning I called to query all of the increases and what this policy was for. Upon requesting to be assisted in Afrikaans, I was informed that the first agent was not able to speak Afrikaans. She promised to have another agent call me back. This never happened... The second agent ended the call after telling me that she was unable to assist in Afrikaans!
Finally, I decided to get this done in English even though it is inconvenient...
I cancelled the policy and expressed my frustration with this situation VERY clearly!
HOWEVER, I still feel like this policy was forced on me and that I would never have agreed to the premiums being deducted from my account have I known how much this would cost! I would not have been able to afford it in the first place!
I am not able to get all of my bank statements on a monthly basis as a result of the lockdown, so when my grandson was with me, we took the time to request bank statements because my budget simply would not work out! When we realized what was going on we took immediate action...
I want to ask you to provide proof that I have expressly consented to those deductions from my account MYSELF! If you are unable to proof this, I demand a full refund for all of the premiums paid to you!
I have received your complaint and have also spoken to Mrs Wagner regarding this matter
As discussed, please note that all calls made to her regarding this policy and any upgrades have been requested, to follow up on what was advised and how the sale was handled. As soon as this has been received, we will gladly forward it through with the relevant feedback. Our upgrades are always optional and we never want our policyholders to feel pressured into taking anything out
A cancellation has also been received and our team will be in touch within the week to confirm this.
Please let me know if there is anything else I can assist with while this matter is being investigated
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your complaint and have also spoken to Mrs Wagner regarding this matter
As discussed, please note that all calls made to her regarding this policy and any upgrades have been requested, to follow up on what was advised and how the sale was handled. As soon as this has been received, we will gladly forward it through with the relevant feedback. Our upgrades are always optional and we never want our policyholders to feel pressured into taking anything out
A cancellation has also been received and our team will be in touch within the week to confirm this.
Please let me know if there is anything else I can assist with while this matter is being investigated
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
This review was very tactfully written under supervision of my Grandmother. I am going to give you a piece of my mind now and it will not be pretty!
This is the SECOND incident where I feel like your company have EXPLOITED my Grandmother. Earlier in this year, I have complained about a box of Isabella Garcia cosmetics that was delivered to her home and money was deducted from her account! After my complaint, I was informed that "procedure" was indeed not followed during the call and the cosmetics was collected. I was promised that funds will be credited to her bank account, but I am unable to see proof of any such refunds on her bank statements!
NOW, back to the issue at hand. The immediate impression that I get is that your business model is based upon deceit and misrepresentation. My Grandmother being of the older generation, will not be rude to anyone calling her. She is also under the impression that she needs to sign something to commit to a debit order.
She was peacefully unaware that she even held a policy with your company, she could barely recall speaking to your agents. The only thing that she was aware of was that she had no money left after all of her debit orders went through!
It is not MORALLY acceptable to take advantage of the elderly in this way because they are far more vulnerable than us youngsters when it comes to this kind of what I would call *****!
I want to make it clear that I will not hesitate to take further action to stop you from taking advantage of vulnerable people in this fashion!
This review was very tactfully written under supervision of my Grandmother. I am going to give you a piece of my mind now and it will not be pretty!
This is the SECOND incident where I feel like your company have EXPLOITED my Grandmother. Earlier in this year, I have complained about a box of Isabella Garcia cosmetics that was delivered to her home and money was deducted from her account! After my complaint, I was informed that "procedure" was indeed not followed during the call and the cosmetics was collected. I was promised that funds will be credited to her bank account, but I am unable to see proof of any such refunds on her bank statements!
NOW, back to the issue at hand. The immediate impression that I get is that your business model is based upon deceit and misrepresentation. My Grandmother being of the older generation, will not be rude to anyone calling her. She is also under the impression that she needs to sign something to commit to a debit order.
She was peacefully unaware that she even held a policy with your company, she could barely recall speaking to your agents. The only thing that she was aware of was that she had no money left after all of her debit orders went through!
It is not MORALLY acceptable to take advantage of the elderly in this way because they are far more vulnerable than us youngsters when it comes to this kind of what I would call *****!
I want to make it clear that I will not hesitate to take further action to stop you from taking advantage of vulnerable people in this fashion!