JG
Justin G

1 reviews | Active since Nov 2019

09 Jan 2020, 11:40

******* and Scheme

After going through my bank statements I could understand why my platinum life cover jumped so high, I queried it and found out that they had phoned me offering me a new package, Strictly asking them to send me a soft copy of the documents so that I may review them, they ended up debiting my account. Speaking to Marietjie and being refused to speak to the manager or even a call back from the manager, they refused to refund me the monies that was debited off my account without my consent telling me that they were never at fault. Even with all the supporting evidence that it was never my fault and I had never received the docs they still proceeded to debit the monies. So this is where I advise all of their customers to beware of their ********** lil scheme of saying that when you receive the docs they will debit 30 days later. However, what they don't tell you is that even if you don't receive the docs or the delivery gets signed off by anyone else besides you, it is considered a "LEGAL" transaction. so what they then do is have it delivered at any address and get anyone to sign for it. Then the money gets debited and they get the commission.

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Replies (2)
Platinum Life
Platinum Life's reply09 Jan 2020, 14:15
Official
Dear Justin, 

I have received your review and I am currently looking into this matter. 

Please expect a call with feedback regarding your complaint. 

Kind Regards

Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life
Platinum Life's reply13 Jan 2020, 14:33
Official
Dear Justin, 

Thank you for taking my call today and giving my the opportunity to address your complaint. 

I apologize that you never received your policy documentation and thus did not have the chance to work through the upgrade that was offered to you. We always strive to ensure that the documentation reaches the intended person, but will make sure to address this directly with our logistics department. 

Your policy is set to continue on the premium discussed and I have arranged to refund the difference that was taken additionally in this time.  I am also sorry that our manager never got back to you, due to a miscommunication that occurred after you spoke to the consultant to adjust your premium. 

Please do not hesitate to contact me if there is anything I can assist with 

Have a great day 

Kind regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor