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<p>Platinum Life contacted me to offer me life cover. They then requested my banking details to -as they said - "complete the non obligation quote"... I gave them the details and they stated that they would send me documentation to read over & if I'm happy, I could contact them to activate the policy. I did not get the documentation nor did I activate a policy... Then these people decide to debit my account with a ridiculous amount with no authority to debit. Who does that?</p>
Thank you for sharing your concerns, we always like hearing from our clients and see it as an opportunity to improve our service.
Your concern will be looked into and a client care consultant will contact to assist you.
Kind Regards
Jannicke van Gerve
Platinum Life Client Care
Thank you for sharing your concerns, we always like hearing from our clients and see it as an opportunity to improve our service.
Your concern will be looked into and a client care consultant will contact to assist you.
Kind Regards
Jannicke van Gerve
Platinum Life Client Care
Good morning Mr. Mothoa,
As discussed with you telephonically. Your policy documents were delivered on the 2nd of September 2016 and were signed for by your secretary. For your convenience I have sent you the Dawn wing proof of delivery.
The sales consultant would have advised you of your 30 day legal review period, where you need to contact us if you want to make any changes or cancel the policy. We do not require signed documentation.
After the premiums were requested from your account and returned, our consultants tried to contact you to query if there were any problems we could assist with but they were not able to reach you.
I have processed a cancellation, as per your request and one of our consultants will be in contact with you to confirm the cancellation.
If you have any further queries, please feel free to contact me.
Jannicke van Gerve
Platinum Life
Client Care Consultant
Tel: ***| Fax: ***
Good morning Mr. Mothoa,
As discussed with you telephonically. Your policy documents were delivered on the 2nd of September 2016 and were signed for by your secretary. For your convenience I have sent you the Dawn wing proof of delivery.
The sales consultant would have advised you of your 30 day legal review period, where you need to contact us if you want to make any changes or cancel the policy. We do not require signed documentation.
After the premiums were requested from your account and returned, our consultants tried to contact you to query if there were any problems we could assist with but they were not able to reach you.
I have processed a cancellation, as per your request and one of our consultants will be in contact with you to confirm the cancellation.
If you have any further queries, please feel free to contact me.
Jannicke van Gerve
Platinum Life
Client Care Consultant
Tel: ***| Fax: ***