sjvr
sybrandt jansen van rensburg
1 reviews | Active since Jun 2012
19 Feb 2015, 17:27
*****s
They debuted money from my account without any approval or acceptance from my side. I have told them numerous times im not interested reason being that they take your money without you signing any documents what so ever. They claim that you accept it after receiving papers, even if you don't they give you a month to respond. And if you don't receive papers they take your money. To date i have not signed or accepted anything from them. I am opening a case for theft at SAPS.
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Platinum Life's replyOfficial
27 Feb 2015, 13:42Hello sybrandt46,
Thank you for making us aware of your concern, we are always looking for the opportunity to improve our service.
The sales calls made to you were requested and evaluated. In the confirmation call, you clearly stated that the policy is not needed. Proper protocol was not followed as the sales consultant did not follow procedure.
Please note, the policy has been cancelled, a refund has been arranged and your details have been removed from our system.
We apologize for any inconvenience you experienced and thank you for allowing us the opportunity to rectify the situation.
Please do not hesitate to contact me directly, if any further assistance is needed - *** or ***.
Kind regards
Riona Lala
Resolution Specialist
Platinum Life
Thank you for making us aware of your concern, we are always looking for the opportunity to improve our service.
The sales calls made to you were requested and evaluated. In the confirmation call, you clearly stated that the policy is not needed. Proper protocol was not followed as the sales consultant did not follow procedure.
Please note, the policy has been cancelled, a refund has been arranged and your details have been removed from our system.
We apologize for any inconvenience you experienced and thank you for allowing us the opportunity to rectify the situation.
Please do not hesitate to contact me directly, if any further assistance is needed - *** or ***.
Kind regards
Riona Lala
Resolution Specialist
Platinum Life
Best regards,
Platinum Life's reply27 Feb 2015, 13:42
Official
Hello sybrandt46,
Thank you for making us aware of your concern, we are always looking for the opportunity to improve our service.
The sales calls made to you were requested and evaluated. In the confirmation call, you clearly stated that the policy is not needed. Proper protocol was not followed as the sales consultant did not follow procedure.
Please note, the policy has been cancelled, a refund has been arranged and your details have been removed from our system.
We apologize for any inconvenience you experienced and thank you for allowing us the opportunity to rectify the situation.
Please do not hesitate to contact me directly, if any further assistance is needed - *** or ***.
Kind regards
Riona Lala
Resolution Specialist
Platinum Life
Thank you for making us aware of your concern, we are always looking for the opportunity to improve our service.
The sales calls made to you were requested and evaluated. In the confirmation call, you clearly stated that the policy is not needed. Proper protocol was not followed as the sales consultant did not follow procedure.
Please note, the policy has been cancelled, a refund has been arranged and your details have been removed from our system.
We apologize for any inconvenience you experienced and thank you for allowing us the opportunity to rectify the situation.
Please do not hesitate to contact me directly, if any further assistance is needed - *** or ***.
Kind regards
Riona Lala
Resolution Specialist
Platinum Life
Best regards,