They will call you a...

Dear Sophy, 

I have reviewed your policy and would like to provide some feedback regarding this matter 

You were contacted for an upgrade on your policy that was set to commence in January. Documentation was sent out and you contact our team to adjust your premium 

No higher premium was requested and no upgrade will come into force without your consent or the review period 

Please do not hesitate to contact us if there is anything we can assist with 

Kind Regards
Simone VenterClient Relationship Specialist & Client Care Supervisor