They were great! I sent a request to adjust my policy and a day later Kathleen called me and helped me with care

Item: Platinum Life
Rating: 4
Author: Jessica B

They were great! I sent a request to adjust my policy and a day later Kathleen called me and helped me with care. She made sure my concerns were listened to and advised with the best solution. Platinum takes their customer care seriously and I love that!

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Replies (2)

Platinum Life's replyOfficial

22 Jan 2026, 21:41

Receiving your feedback is always important to us and we want to ensure that each review is handled with the attention it deserves. Our team will provide a response as soon as possible. Platinum Life Client Care Team

Platinum Life's reply22 Jan 2026, 21:41

Official

Platinum Life's replyOfficial

23 Jan 2026, 08:38

Dear Jessica,

Thank you for your wonderful feedback! We’re delighted to hear that Kathleen assisted you with care and ensured your concerns were fully addressed. Your kind words truly mean a lot to us.

Kind Regards

Simone Venter
Client Relationship Specialist & Client Care Supervisor

Platinum Life's reply23 Jan 2026, 08:38

Official