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Delena
1 reviews | Active since Oct 2025
08 Oct 2025, 07:34
They still did not g...
They still did not give me my refund they owe me as they said they will in the next 48 ouers
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Replies (1)
Platinum Life's replyOfficial
08 Oct 2025, 10:32Dear Delena,
I have received your review and investigated the matter on my side. Please note that your policy has been cancelled and a refund has been arranged for the most recent debit order.
As part of our refund process, we need to await confirmation from the bank, which is usually provided within 10 working days from the debit order date. I can confirm that your refund is scheduled to be paid on 16 October 2025.
Alternatively, you are welcome to send through a copy of your bank statement reflecting the debit, which may allow us to process the refund sooner.
Please do not hesitate to contact us if there is anything we can assist with
Kind Regards
Simone VenterClient Relationship Specialist & Client Care Supervisor
I have received your review and investigated the matter on my side. Please note that your policy has been cancelled and a refund has been arranged for the most recent debit order.
As part of our refund process, we need to await confirmation from the bank, which is usually provided within 10 working days from the debit order date. I can confirm that your refund is scheduled to be paid on 16 October 2025.
Alternatively, you are welcome to send through a copy of your bank statement reflecting the debit, which may allow us to process the refund sooner.
Please do not hesitate to contact us if there is anything we can assist with
Kind Regards
Simone VenterClient Relationship Specialist & Client Care Supervisor
Platinum Life's reply08 Oct 2025, 10:32
Official
Dear Delena,
I have received your review and investigated the matter on my side. Please note that your policy has been cancelled and a refund has been arranged for the most recent debit order.
As part of our refund process, we need to await confirmation from the bank, which is usually provided within 10 working days from the debit order date. I can confirm that your refund is scheduled to be paid on 16 October 2025.
Alternatively, you are welcome to send through a copy of your bank statement reflecting the debit, which may allow us to process the refund sooner.
Please do not hesitate to contact us if there is anything we can assist with
Kind Regards
Simone VenterClient Relationship Specialist & Client Care Supervisor
I have received your review and investigated the matter on my side. Please note that your policy has been cancelled and a refund has been arranged for the most recent debit order.
As part of our refund process, we need to await confirmation from the bank, which is usually provided within 10 working days from the debit order date. I can confirm that your refund is scheduled to be paid on 16 October 2025.
Alternatively, you are welcome to send through a copy of your bank statement reflecting the debit, which may allow us to process the refund sooner.
Please do not hesitate to contact us if there is anything we can assist with
Kind Regards
Simone VenterClient Relationship Specialist & Client Care Supervisor