They said that you have 30 days to review your policy but I haven’t received mine and only remember about it when n huge amount was deducted from my bank account and this is the 2nd time this is happening

Dear Hanlie, 

I have received your review and I am so sorry to hear hat you did not received your policy documentation. I tried to reach out to you telephonically to discuss this, but was unable to reach you. 

We always want to ensure that you enjoy your full review period before the upgrade kicks in and I will contact you again to see how we can assist regarding this matter 

Please let me know if there is a specific time that would best suit you

Kind Regards

Simone Venter
Client Relationship Specialist & Client Care Supervisor