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Dear Johanna, 

I’ve received your review, and I’m sorry to hear that you haven’t received your paperwork yet.

I can confirm that you spoke to Tyrell on Wednesday to amend your policy, and he arranged for the updated policy schedule to be sent via WhatsApp. This process typically takes 2–3 working days, so it should still be on its way to you.

To assist further, I have also arranged for your documentation to be sent via email today—please keep an eye out for it.

Kind Regards

Simone Venter
Client Relationship Specialist & Client Care Supervisor