S
Samantha
1 reviews | Active since Aug 2024
29 Aug 2024, 09:18
They promise me a fr...
They promise me a free gift 🎁 instead they only sent me only my policy papers and worse of all they want me to pay half the amount to redeem my free gift and I would like also to end my Platinum Life insure policy
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Platinum Life's replyOfficial
29 Aug 2024, 09:38Dear Samantha,
I have received your review and would like to provide some feedback regarding this matter.
You were sent a R600 voucher when you were recently contacted for a upgrade on your existing policy with Platinum Life. The full amount of the gift card is yours to use, but you might be liable for the delivery fee.
I have processed a cancellation on your policy and a consultant will be in touch within a week to confirm this with you. All further premiums have been stopped, but please note that your August premium has already been submitted to the bank
Please let me know if there is anything else we can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and would like to provide some feedback regarding this matter.
You were sent a R600 voucher when you were recently contacted for a upgrade on your existing policy with Platinum Life. The full amount of the gift card is yours to use, but you might be liable for the delivery fee.
I have processed a cancellation on your policy and a consultant will be in touch within a week to confirm this with you. All further premiums have been stopped, but please note that your August premium has already been submitted to the bank
Please let me know if there is anything else we can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply29 Aug 2024, 09:38
Official
Dear Samantha,
I have received your review and would like to provide some feedback regarding this matter.
You were sent a R600 voucher when you were recently contacted for a upgrade on your existing policy with Platinum Life. The full amount of the gift card is yours to use, but you might be liable for the delivery fee.
I have processed a cancellation on your policy and a consultant will be in touch within a week to confirm this with you. All further premiums have been stopped, but please note that your August premium has already been submitted to the bank
Please let me know if there is anything else we can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and would like to provide some feedback regarding this matter.
You were sent a R600 voucher when you were recently contacted for a upgrade on your existing policy with Platinum Life. The full amount of the gift card is yours to use, but you might be liable for the delivery fee.
I have processed a cancellation on your policy and a consultant will be in touch within a week to confirm this with you. All further premiums have been stopped, but please note that your August premium has already been submitted to the bank
Please let me know if there is anything else we can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor