They pressurize you with their products, it's not nice, they don't have to convince you for a higher premium

Dear Bernedette, 

I have received your review and I am sorry to read about the experience you had. I have tried to contact you regarding this matter but I was unable to reach you. 

Our team always want to ensure that you are aware of all options on your policy, to ensure that you can make an informed decision. It is always optional and you should never feel pressured. 

I have arranged for your documentation to be resent via email. Please let me know if there is anything I can assist with in regards to your policy 

Kind Regards

Simone Venter
Client Relationship Specialist & Client Care Supervisor