They pressure you into contracts

Dear Simone, 

I have received your reply and will be in contact with you today regarding this matter. Our policies are always optional and you should never feel forced into taking anything. 

You recently contacted our team regarding the adjustment of your premium and cover and a updated schedule was sent out via email for you to review. I have arranged for a resend to be done again and please keep an eye out for our call 

Kind Regards

Simone Venter
Client Relationship Specialist & Client Care Supervisor