BN
Bokkie N
1 reviews | Active since Feb 2021
08 Apr 2024, 13:11
They keep telling me to give consent to loading to increase my premium and benefits BEFORE I can read or go through the documents
They keep telling me to give consent to loading to increase my premium and benefits BEFORE I can read or go through the documents. And everything I say I will let them know or I will decide after reading the person is SPITEFUL and keep repeating her self. I really want to keep this premium or cancer policy but if this is going to happen every single year I wil have to look at other options.
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Platinum Life's replyOfficial
08 Apr 2024, 13:31Dear Bokkie,
Thank you for taking my call.
I am sorry to hear about the experience you had with our team. In order for an upgrade to be sent out, consent needs to be provided in the sales call. After receiving the documentation, you will enjoy a full 30 day review period before any amendments will occur on the policy. I have requested the call and will follow up on how this was handled and explained by the consultant
Upgrades are always optional and I have arranged for your details to be added to our Do Not Contact list to ensure that you are not called again. As per your conversation with our email team, please note that the upgrade cancellation was logged.
You are welcome to contact us if there is anything else we can assist with
Kind Regards
Thank you for taking my call.
I am sorry to hear about the experience you had with our team. In order for an upgrade to be sent out, consent needs to be provided in the sales call. After receiving the documentation, you will enjoy a full 30 day review period before any amendments will occur on the policy. I have requested the call and will follow up on how this was handled and explained by the consultant
Upgrades are always optional and I have arranged for your details to be added to our Do Not Contact list to ensure that you are not called again. As per your conversation with our email team, please note that the upgrade cancellation was logged.
You are welcome to contact us if there is anything else we can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply08 Apr 2024, 13:31
Official
Dear Bokkie,
Thank you for taking my call.
I am sorry to hear about the experience you had with our team. In order for an upgrade to be sent out, consent needs to be provided in the sales call. After receiving the documentation, you will enjoy a full 30 day review period before any amendments will occur on the policy. I have requested the call and will follow up on how this was handled and explained by the consultant
Upgrades are always optional and I have arranged for your details to be added to our Do Not Contact list to ensure that you are not called again. As per your conversation with our email team, please note that the upgrade cancellation was logged.
You are welcome to contact us if there is anything else we can assist with
Kind Regards
Thank you for taking my call.
I am sorry to hear about the experience you had with our team. In order for an upgrade to be sent out, consent needs to be provided in the sales call. After receiving the documentation, you will enjoy a full 30 day review period before any amendments will occur on the policy. I have requested the call and will follow up on how this was handled and explained by the consultant
Upgrades are always optional and I have arranged for your details to be added to our Do Not Contact list to ensure that you are not called again. As per your conversation with our email team, please note that the upgrade cancellation was logged.
You are welcome to contact us if there is anything else we can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor