WN
WILMA N
1 reviews | Active since Sept 2010
03 Nov 2025, 12:02
They give empty prom...
They give empty promises... Once it time for claims, of the so called money payback when no claims was made they come with lost of story and tell you no payment will be made. Very very u happy
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Platinum Life's replyOfficial
03 Nov 2025, 13:18Dear Wilma,
Thank you for reaching out and for sharing your concerns.
Kindly note that the Money back date is set at the commencement of your policy and is confirmed in your original documentation, as well as any updated schedules sent out thereafter. This date can't be amended and there is no payout on any of our policies at age 45 or before the term of this benefit is reached
To provide clarity, an updated policy schedule has been emailed to you, confirming the benefits and details of your policy.
If you have any questions, please don’t hesitate to contact our team - we’re always happy to help or advise.
Kind Regards
Simone Venter Client Relationship Specialist and Client Care Supervisor
Thank you for reaching out and for sharing your concerns.
Kindly note that the Money back date is set at the commencement of your policy and is confirmed in your original documentation, as well as any updated schedules sent out thereafter. This date can't be amended and there is no payout on any of our policies at age 45 or before the term of this benefit is reached
To provide clarity, an updated policy schedule has been emailed to you, confirming the benefits and details of your policy.
If you have any questions, please don’t hesitate to contact our team - we’re always happy to help or advise.
Kind Regards
Simone Venter Client Relationship Specialist and Client Care Supervisor
Platinum Life's reply03 Nov 2025, 13:18
Official
Dear Wilma,
Thank you for reaching out and for sharing your concerns.
Kindly note that the Money back date is set at the commencement of your policy and is confirmed in your original documentation, as well as any updated schedules sent out thereafter. This date can't be amended and there is no payout on any of our policies at age 45 or before the term of this benefit is reached
To provide clarity, an updated policy schedule has been emailed to you, confirming the benefits and details of your policy.
If you have any questions, please don’t hesitate to contact our team - we’re always happy to help or advise.
Kind Regards
Simone Venter Client Relationship Specialist and Client Care Supervisor
Thank you for reaching out and for sharing your concerns.
Kindly note that the Money back date is set at the commencement of your policy and is confirmed in your original documentation, as well as any updated schedules sent out thereafter. This date can't be amended and there is no payout on any of our policies at age 45 or before the term of this benefit is reached
To provide clarity, an updated policy schedule has been emailed to you, confirming the benefits and details of your policy.
If you have any questions, please don’t hesitate to contact our team - we’re always happy to help or advise.
Kind Regards
Simone Venter Client Relationship Specialist and Client Care Supervisor