They debited twice f...

Dear Norman, 

I have received your review and would like to provide some feedback regarding this matter. 

You spoke to one of our consultants yesterday and a refund has been arranged. As we need to await confirmation from the bank, the refund is only scheduled to be paid on Monday 

You are welcome to contact our team if there is anything else we can assist with 

 Kind Regards

Simone Venter
Client Relationship Specialist & Client Care Supervisor