They are understanding and supportive specially while I'm going through a difficult time

Dear Izelle, 

Thank you for sharing your experience! We're so glad we could offer support and understanding during this tough time, and that we were able to help reduce your premium. We're here for you every step of the way. 

We look forward to assisting you in future and appreciate and value you as a client. 

Kind Regards, 
Chrysanthea Chetty
Client Care Consultant