HA
Hughreece A
1 reviews | Active since Apr 2024
30 Apr 2024, 07:27
They are always debt...
They are always debting ...it does not matter when ...they never have a set date...when ever I have money in my account they take it...I would like to cancel my policy with this company and end all ties...
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Replies (1)
Platinum Life's replyOfficial
30 Apr 2024, 12:50Dear Hughreece,
I have looked into this matter and would like to assist.
Kindly note that your debit order date is set as the first of each month. If a debit order is not succesfully received, a resubmission will be done in the same month to ensure that your policy is up to date and there is no break in cover. An SMS will be sent out to notify you of the arrears and ensure you are fully informed.
I have processed a cancellation on your policy and a consultant will be in touch within a week to confirm this with you. Please keep an eye out for their call.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have looked into this matter and would like to assist.
Kindly note that your debit order date is set as the first of each month. If a debit order is not succesfully received, a resubmission will be done in the same month to ensure that your policy is up to date and there is no break in cover. An SMS will be sent out to notify you of the arrears and ensure you are fully informed.
I have processed a cancellation on your policy and a consultant will be in touch within a week to confirm this with you. Please keep an eye out for their call.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply30 Apr 2024, 12:50
Official
Dear Hughreece,
I have looked into this matter and would like to assist.
Kindly note that your debit order date is set as the first of each month. If a debit order is not succesfully received, a resubmission will be done in the same month to ensure that your policy is up to date and there is no break in cover. An SMS will be sent out to notify you of the arrears and ensure you are fully informed.
I have processed a cancellation on your policy and a consultant will be in touch within a week to confirm this with you. Please keep an eye out for their call.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have looked into this matter and would like to assist.
Kindly note that your debit order date is set as the first of each month. If a debit order is not succesfully received, a resubmission will be done in the same month to ensure that your policy is up to date and there is no break in cover. An SMS will be sent out to notify you of the arrears and ensure you are fully informed.
I have processed a cancellation on your policy and a consultant will be in touch within a week to confirm this with you. Please keep an eye out for their call.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor