There was miscommunication from my initial call, which resulted in me wanting to cancel after being with the company since 2017

There was miscommunication from my initial call, which resulted in me wanting to cancel after being with the company since 2017. Chrysanthea calmed me down, was very patient, and gave me a detailed explanation as to what the process is and that my concerns were valid and the problem was resolved. I didn't cancel because of how she handled the call and her service was above and beyond.